Terms and Privacy policy

This is an agreement between you and DexVPN for virtual private network (VPN) communication services, related services, and features. It is NOT a service for committing criminal acts. It is a service of anonymity and privacy. Please note that these terms constitute a binding legal agreement between you and DexVPN. By visiting the website, registering, installing, and/or using DexVPN services on any platform or device, you agree to be bound by these terms. Only on these terms and conditions will DexVPN allow users to use the DexVPN services. If you do not agree to these terms and conditions or any provisions herein, please do not install or use our software, our mobile application, and/or any of our products or services.

You agree to protect your user ID/password and our system from unauthorized use. You are responsible for all activities that occur on our servers where your user ID/password or PlayMarket account, AppStore, and other sources are used for login.

You agree not to use the system to send spam, scan ports, scan open proxy servers or open relay servers, send subscription emails, unsolicited emails, or any type or version of email sent in large quantities, even if the email is ultimately sent to another server. You agree not to attack any other computer or network in any way while using our service.

Actual service coverage, speeds, locations, and quality may vary. The Service will endeavor to be available at all times, except during limited periods of maintenance and repair. However, the Service may be unavailable due to a variety of factors beyond our control, including emergencies, third-party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, rejected, limited, or reduced. We are not responsible for data, messages, or pages lost, undelivered, delayed, or misdirected due to interruptions or performance problems with the Service or communication services or networks (such as T-1 lines or the Internet). We may impose usage or Service restrictions, suspend the Service, or block certain uses in our sole discretion to protect users or the Service. Network speed is an estimate and does not indicate the speed at which you or the Service sends or receives data. Actual network speed depends on configuration, compression, network congestion, and other factors. The accuracy and timeliness of the data received is not guaranteed. Delays or outages may occur.

We do not log any user activity (visited sites, DNS lookups, emails, etc.). We only log attempts to access our servers (for security and troubleshooting purposes). We do not interfere with any form of censorship. We do not share your personal information with third parties. We do not cooperate with any requests for information unless we have received an order from a court of competent jurisdiction, and the vast majority of those requests will not come from a court of competent jurisdiction There are hundreds of good reasons for anonymity, and we fully respect them.

Only basic payment information is processed through our payment service providers. By using DexVPN services, you agree to all DexVPN Terms of Service. DexVPN may change the Terms from time to time. The Terms are binding as soon as they are updated on our website. It is your responsibility to periodically review and read the current Terms. We are not responsible for the actions that users take using our services (Website, mobile application, etc.)

Hacking, virus distribution, fraudulent activities, network sabotage, phishing, and/or any activities deemed illegal, or undesirable are subject to suspension or termination. Users are responsible for properly configuring their services securely and are liable for any damages caused by their negligence or the discovery of vulnerabilities, whether intentional or unintentional. We permit you to use the DexVPN Services subject to the limitations outlined in these Terms and Conditions. The DexVPN Services may be changed, upgraded, interrupted, or suspended at any time without prior notice or liability. We shall not be liable for any harm or other adverse consequences to you resulting therefrom. DexVPN, its owners, employees, and others associated with the DexVPN services are not in any way or form liable for any damages of any kind incurred or unpaid arising out of or resulting from the use of any DexVPN account.

Use of the DexVPN service is subject to fair use. Creating automatic or manual VPN sessions in such a way as to impersonate a bot, or to create an excessive load on the network that may interfere with other users on the network, to use excessive bandwidth that exceeds the user's average bandwidth usage over a long period of time, or the like, all count as unfair use of the network. DexVPN reserves the right to suspend or permanently remove users found to be using its services in bad faith.

DexVPN Premium subscriptions are based on a service period. You choose your own service period and payment method when you subscribe to DexVPN Premium. The DexVPN application for any platform or operating system supported by DexVPN is free to download. Users will have to purchase a paid subscription from DexVPN to connect to the DexVPN Premium service.

Your subscription will automatically renew, and your selected payment method will be charged at the end of each service period, repeating the duration of the previous service period, unless you choose to cancel your DexVPN Premium subscription. If you want to request a refund, you can do so within 48 hours of purchasing the DexVPN Premium service.

Subscriptions purchased through the iTunes/App Store and Google Play Store are subject to the iTunes/App Store and Google Play Store refund policies. This means that we reserve the right not to issue refunds if you have purchased an app through the iTunes/App Store and/or Google Play Store - you will need to contact store support for this. Payments made using prepaid cards or gift cards will not be refunded.

You have the right to cancel your account at any time. You can cancel a recurring subscription from the iTunes/App Store or the Google Play Store. Canceled accounts are not refundable for the unused portion of the current service period.

DexVPN reserves the right to suspend or deny service to anyone at any time for any reason. No refunds will be considered for accounts suspended for violation of the terms of use.

We reserve the right to refuse service, suspend accounts, or limit access to DexVPN services at our sole discretion. Such suspension or restriction of access may be implemented by DexVPN immediately and without any direction, notice, or refund. We may suspend your account for clarification, or investigation, or ask you to explain your actions and provide additional information. If your account has been suspended, you should contact us for more information. We may suspend your account for a reasonable period of time before closing it permanently. You agree to read our Privacy Policy, which explains what type of information we collect and what may happen to that information, including but not limited to how such information is shared and used. Our Privacy Policy contains information that you should read before using the DexVPN service. Our Privacy Policy will apply to the information we collect whether or not you choose to read it.

We do our best to keep DexVPN stable, but we are not responsible for downtime, data loss, data corruption, service delays, errors, outdated information, or other errors. Notwithstanding any other provision of these Terms, we reserve the right to change, suspend, remove, or disable access to the DexVPN core services or any features included in the DexVPN core services at any time without notice. Under no circumstances are we responsible for making these changes. As a registered user in good standing, DexVPN may provide you with limited services. We do not warrant and will not be liable for your use of the DexVPN service or other products or services we provide. We may also impose restrictions on your use of or access to the DexVPN services for any reason and without prior notice or liability. Our website, products, and services may be unavailable from time to time due to human, digital, mechanical, telecommunications, software, and other failures. We cannot predict or control the timing of such downtime and we have no control over the duration of such downtime.

The DexVPN services (our software, mobile applications, services, and website) are provided "as is" and with all faults. We make no representations or warranties as to the completeness, accuracy, adequacy, suitability, functionality, availability, or performance of the DexVPN services. You acknowledge that we have no control over your use of the DexVPN services, and we do not guarantee the performance or results that may be obtained from your use of the DexVPN services. You assume all risk and responsibility for your use of the DexVPN services and for any loss or errors in any data or information. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty arising in the course of business. Without limiting the foregoing, we do not warrant or represent that your use of the DexVPN Services will not infringe any third-party rights, or that the DexVPN Services will be available for your region or country, or that the DexVPN Services will operate error-free and uninterrupted. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We will not be liable for any delay or failure to perform to the extent due to unforeseen events or causes beyond our reasonable control, including but not limited to failure of your telecommunications or internet service providers, force majeure, earthquakes, fires, floods, embargoes, labor disputes or strikes, or acts of civil or military authorities. This includes, but is not limited to, failure of your telecommunications or Internet service providers, earthquakes, floods, embargoes, labor disputes and strikes, riots, wars, new product development or other unforeseen product development issues, and acts of civil or military authorities. There are inherent risks in using, transmitting, or receiving any data and/or content on the Internet, and we strongly recommend that you make sure you understand these risks before using DexVPN services.

You agree, at your own expense, to indemnify, defend and hold harmless DexVPN, its parents, subsidiaries and affiliates, and their officers, directors, employees, agents, distributors, and licensees from any judgment, damages, losses, damages, liabilities, costs claims, demands, suits and expenses (including, without limitation, reasonable attorneys' fees, expert witness fees, and expenses) incurred as a result of or in any way related to your breach of these Terms, your use of the DexVPN service or any other acts or omissions by you.

Basic DexVPN services are not geographically restricted; however, we make no representations or warranties that our VPN services are suitable for use or access in your location and jurisdiction.
You get access to and use DexVPN services in your country on your own initiative, and you are solely responsible for complying with local laws and regulations if and to the extent such laws are applicable. We reserve the right, in our sole discretion, to restrict access to DexVPN services or any part thereof to any person, organization, geographic area, or jurisdiction at any time.

We also reserve the right to change, update, or suspend the DexVPN service at our sole discretion, at any time, for any or no reason, without prior notice or liability.

The Terms constitute an agreement between you and us regarding your use of the DexVPN service. The parties acknowledge that they do not rely on any statement made but not expressly contained in these terms and conditions. If any provision of the terms and conditions is held to be unenforceable or invalid, that provision will be limited or excluded to the minimum extent necessary so that the terms and conditions will otherwise remain in full force and effect and enforceable. You may not assign or transfer your rights or obligations under these terms to any third party.

These Terms and Conditions and your use of the DexVPN Services shall be governed by the laws of Cyprus, regardless of its choice of law provisions. You agree that the courts of general jurisdiction located in Cyprus shall have exclusive jurisdiction over any and all disputes arising out of or in any way related to these Terms or the DexVPN Services.

If you have questions or concerns about these terms and conditions, contact us at support@dexvpn.app